Consumer and Consumer Protection Legislations

Consumer and Consumer Protection Legislations

1 Evolution of the Consumer and Consumerism

  1. Meaning of Consumer and Consumerism
  2. Who is not a Consumer?
  3. Consumer Protection in a Historical Perspective
  4. Industrial Revolution
  5. Emergence of Consumer Movement

2 Profile of the Consumer

  1. Types of Consumer
  2. Consumer Satisfaction
  3. Consumer Buying Behaviour
  4. Classification of Buying Motives
  5. Characteristics of Consumer Buying
  6. Consumer Problems

3 Consumer Environment

  1. Meaning of Consumer Environment
  2. Family Environment
  3. Dimensions of Consumer Environment
  4. Changes in the Consumer Environment

4 Consumer Behaviour in Market Economy

  1. Theory of Consumer Behaviour
  2. Perfectly Competitive Markets
  3. Pure Monopoly Price and the Consumer
  4. Monopolistic Competition
  5. Oligopoly Market and Price

5 Consumer Dynamics

  1. Meaning of Consumer Dynamics
  2. Attitudinal Changes
  3. Role of Advertisement
  4. Laws for the Protection of Consumers
  5. Buying Motives and Consumer Response
  6. Changes in Perspectives
  7. Changes in Expectations
  8. Interaction between the Consumer State Business Community and the Market

6 Origin and Growth

  1. The Origin
  2. Formation of the First Consumer League
  3. Economic Development and Consumer Movement
  4. The Origin of the Consumers International (CI)
  5. The Indian Scene
  6. The Challenges Ahead

7 Consumer Movement- Features, Issues and Trends

  1. Socio-Economic Factors
  2. Why the Consumer Needs Protection?
  3. The Changing Trends in Consumer Movement
  4. Tasks Ahead

8 Consumer Movement in India

  1. History and Growth of Consumer Movement in India
  2. Consumer Movement in the Modern Era
  3. Achievements of the Consumer Movement
  4. Future Tasks/Challenges Ahead

9 Consumer Movement- Global Scenario

  1. Consumer Movement in America
  2. Consumer Movement in Europe
  3. Consumer Movement in Asia: Japan
  4. Consumer Movement in Developing/Third World Countries

10 Consumer Rights

  1. Consumer Rights: Meaning and Sources
  2. Consumer Protection Act
  3. Other Important Acts
  4. Trade Codes

11 Consumer Responsibilities

  1. Consumer Responsibility
  2. Consumerism
  3. Consumer Categorization
  4. Methods of Inculcating Consumer Responsibility

12 Consumer Education in India

  1. Consumer Education โ€“ Meaning
  2. Need for Consumer Education and Empowerment in India
  3. Level of Consumer Awareness in India
  4. Consumer Education Initiatives
  5. Consumer Education: Delivery Mechanism

13 Consumer and Corporate Social Responsibility (CSR)

  1. Evolution of the Idea
  2. Social Objectives and Responsibility
  3. Public Policy and Social Responsibility
  4. National Voluntary Guidelines
  5. ISO 26000 (Clause 6.7 Consumer)
  6. ISO 10000 Suits
  7. Corporate Ethics and Social Audit

14 Evolution of Consumer Protection Laws

  1. Consumer Protection in Ancient India
  2. Consumer Protection in the Pre-independence Era
  3. Consumer Protection in Independent India
  4. Protection of Consumers in Digital Era

15 Consumer Protection Act, 1986 – Basic Features

  1. Salient Features of the Consumer Protection Act 1986
  2. Who is a Consumer?
  3. Who can file a Complaint?
  4. Subject Matter of a Complaint
  5. Consumer Dispute, Defect, and Deficiency
  6. District Forum, State Commission, and National Commission

16 Consumer Protection Act, 1986 – Limitations and Guidelines for Filing Consumer Complaints

  1. Current Limitations and Suggestions for Strengthening the Act
  2. Consumer Protection Act โ€“ Redressal Mechanism
  3. Procedure for Filing a Complaint
  4. Appeals: Procedure for Filing Appeals
  5. Frivolous and Vexatious Complaints
  6. Few Important Consumer Cases

17 Grievance Redressal Mechanisms and their Limitations

  1. Limitations in Grievance Redressal Mechanisms under the CPA 1986
  2. Suggestions for Improving Consumer Grievance Redressal